Frequently Asked Questions

Property Owner FAQs

• What services does bnbme offer?

  bnbme is a full-service property management company that handles everything from short-term rental marketing, guest communication, cleaning, to property maintenance.

• How does bnbme maximize my property’s revenue?

  Our dynamic pricing strategy, professional listings, and multichannel marketing across major platforms like Airbnb and Booking.com help maximize your rental property revenue and occupancy.

• How is my property maintained?

  Our property management services include regular inspections, 5-star cleaning, and on-call maintenance to keep your vacation rental in top condition.

• What happens if there’s property damage?

  bnbme provides damage protection and collects security deposits to ensure your investment is safe.

• When do I get paid?

  Owners receive monthly payouts via direct transfer, after deducting property management fees.

• Can I still use my property?

  Yes! As the property owner, you have full flexibility to block dates for personal use.

• Who stays at my property?

  We host a wide range of guests—from business travelers and digital nomads to families and vacationers—ensuring high-quality stays through vetted bookings.

• How are guest reviews handled?

  We manage, monitor, and respond to all guest reviews to maintain a high property rating, improving both SEO and conversions.

• What legal requirements are there?

  bnbme ensures that your short-term rental complies with all DTCM licensing and regulations.

• How long does it take to list my property?

  With our streamlined property listing services, your property can go live in 2–3 weeks.

• How is guest check-in handled?

  We offer flexible check-in options including keyless/self-check-in with 24/7 guest support.

• How is pricing managed?

  Our dynamic pricing system adjusts your rental rates based on market trends, occupancy demand, and seasonality—maximizing your returns.

• Why choose short-term rentals over long-term rentals?

  Short-term rentals offer higher returns, better flexibility, and price control—ideal for today’s property investors.

• What makes bnbme different from other property management companies?

  We offer personalized service, expert pricing strategies, and 360° property management—making bnbme one of Dubai’s leading real estate management companies.

Guest FAQs

• What is included in my stay?

  Your bnbme holiday home includes fresh linens, luxury toiletries, high-speed Wi-Fi, and full access to all listed amenities.

• How do I check in?

  We provide flexible and convenient self-check-in options along with 24/7 support for a hassle-free experience.

• What if I need help during my stay?

  Our guest services team is available round-the-clock to assist with any issues or requests.

• Can I request an early check-in or late check-out?

  Early check-in and late check-out are available based on availability—contact our team to learn more.

• Is the property professionally cleaned?

  Yes, all our short-term rentals are professionally cleaned to ensure a comfortable, hotel-quality stay.

• Are utilities like Wi-Fi included?

  Yes, all utilities including Wi-Fi, electricity, and water are included at no extra cost.

• What if I need to cancel my booking?

  Cancellation terms vary by property—refer to your booking confirmation for specific policies.

• Are pets allowed?

  Many of our holiday homes are pet-friendly. Please check the individual listing for details.

• How do I book local activities?

  We offer curated experiences and can book local tours, dining, and activities for your convenience.

• What COVID-19 safety measures are in place?

  We follow strict hygiene protocols, offering clean and safe stays across all our vacation home rentals.